Hi, I'm new here and would like some advice if possible. I have a Capital One account showing as charged off on my credit reports (charged off 3/01). I've been receiving mail from a collection agency, Arrow, regarding this account. Arrow is not showing up on my CR and says that the account was assigned to them and they don't own it so Arrow will not put a separate tradeline on my CR.
I've tried to get Arrow to give me something in writing stating that if I pay the full amount owed ($824) then the Capital One tradline on my credit report will show paid and that they (Arrow) will not put an additional tradeline on my CR.
I want to do the honest thing and have tried; however, I just want to be assured that if I make payment that they also do the honest thing. This Arrow company will NOT under any circumstances send me anything, not to mention, they talk to me like I'm a child.
I've tried to contact Capital One to talk with them directly about paying them, but they continually send me back to Arrow. I can't even get anyone at Capital One to listen to me.
Does anyone have any advice as to how I can get thru to Capital One and try to work with them instead of those rude and demeaning people at Arrow?
Thanks for any advice.