Discover Scam

Discussion in 'Credit Talk' started by DotB, Dec 11, 2001.

  1. DotB

    DotB New Member

    I was told to contact Discover customer assistance online as they would be more help..but look what they sent, will remove some personal data..Now what the easyest next step..looks like there not going to drop these charges on card..

    Dear Dorothy Balxxxx
    Thank you for your e-mail. I appreciate you taking the time to contact us. Profile Protect is not a product of Discover(R) Card, therefore, they will not accept a cancellation request from us in your behalf. Also, I do not know how they got your credit card number, or Alphonse's name. I apologize for any inconvenience you have experienced.

    Any correspondence regarding this service will need to be through Profile Protect directly at 1-800-461-8836.

    Please let me know if I can be of further assistance.

    Sincerely,

    Angie
    ------- Original Message --------
    >From: Baxxxx@attbi.com
    >To: websupport@service.discovercard.com
    >Subject: ProfileProtect Scam
    >Date: 12/11/01 12:44:42
    >
    >
    >We,ve had Discover card for so many years its not even funny, Sears used to own them and we shopped at Sears a lot..Well I didn,t have anything bad to say about them except that you can,t use them at a lot of places..I did some research last night and found out Discover has the worst customer rating around and for a good reason..customer is always wrong and very hard to dispute claims, customer service is a joke with them...
    > Last month our bill came with a $8.99 charge for Profileprotect (monthly credit checking service) we didn,t even know what it was and called with in a half hour to Discover card..We got the big run a round and made several calls including this ProfileProtect..They keep forwarding our calls to ProfileProtect too..Finally Discover says it`s take in care off..
    > Well, low in behold, this month the bill comes and $8.99 for ProfileProtect plus a $29.00 late charge and $1.25 late payment interest..ProfileProtect says we have letterhead signed by Alphonse only old AL`s been dead over 3 1/2 years..they were told all this before and this was suppose to be taken care of..
    > Seven calls to Discover and they have been no help..I think ProfileProtect got the Alphonse name from Discover as they didn,t know he was dead and from what I understand they get a huge kick back..So I blame Discover card and still not resolved..We shouldn,t have to go through all this, we even sent ProfileProtect a death certificate as they said that was the only way they would quit charging us and it seems Discover won,t quit charging us unless ProfileProtect says its alright..Time to start using a different credit card...No more Discover...
    >
    >
    >
    > I think I,ll be sending out a whole lot more and not to just online forums..
    >
    > Dorothy Balxxxx
    > with information to contact..

    Yea now what do I have to do??
    >
     
  2. breeze

    breeze Well-Known Member

    Dorothy this is most likely from a telemarketing call. Write Discover and certified RRR letter disputing the charge (this is how you have to do it).

    Then using the phone number for Profile Protect that shows on your statement, get their address. Send them a similar letter, stating what you already stated.

    If they do not remove the charge, contact you state's attorney general. Obviously, a letter signed by a dead person won't get them anywhere with the AG, hahahaha!!

    I am familiar with call center operations and I will bet you 5 fico points that's where this came from.
     
  3. lbrown59

    lbrown59 Well-Known Member

    How Many points did your score go down because of this 25 50 75 100 or more?
     
  4. lbrown59

    lbrown59 Well-Known Member

    Dorothy,
     
  5. brad

    brad Well-Known Member

    Is there a echo in here?
     
  6. lbrown59

    lbrown59 Well-Known Member

    Why
     

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