I am about ready to loose my mind here!!! I need some advise. I have a collection account that the CA (RMA) said they closed the account and sent it back to the OC on July 3 and that they can no longer verify the account. They said they forwarded this information over to Equifax around that time. I had a dispute that came back on July 25 stating the account was not closed and is reporting correctly. Equifax said they can make a new dispute, however I offered information to contact the supervisor at RMA about this and they refused to take the information and said the ONLY way they can dispute this is to do it electronicaly as this is the type of contract they have with RMA. I told them obviously there is a problem doing it electronically as the information is still incorrect and that an investigation should be done by making a phone call. They said no!, and said this is the only way they will do it. I thought they have three methods of conducting an investigation. Letter, Phone & Electronically. They said I can not include this information in the dispute. Okay, so this puts me over 3 disputes in the hold and 90 days later. What am I to do??
First, get the CA to admit in writing that they cannot verify the account...is transferring it back to the OC...they are removing it their TL from your credit file.
I have tried and tried. RMA are a bunch of PR**KS! All they say they can do is send me a form letter stating the account is paid and to call back in a couple of weeks and they will see if they can do more for me. Just getting frustrated. The CRA has one leg and the CA has the other each are pulling! I am concerned about the Equifax and them refusing to investigate via phone. Can they actually choose to conduct anyway they want even if one choice seems to be more logical? or does logic not apply at all???
Logic never applies in these situations. They can reinvestigate any way they want. What they can't do, legally, is report incorrect information. It is up to you, however, to assert your rights, as they will certainly NOT look out for you.
I told them the information reported via electronic transmission is incorrect that I have a Supervisor at RMA ready to verbally verify the account as closed and forwarded to the OC. I know if they investigate electonically they will get the same result and it will just burn another 30 days. They said too bad all we will do is verify electronically. So they know the info is wrong, but will not be proactive enough to get the most updated info verbally.
You are correct in that they are wasting taime and full of crap, but why can't the electronic data be updated? Are you just disputing as 'not mine'? Try disputing as incorrect amount, or maybe already paid; just something that forces a HUMAN to look at the verification request...
I talked to equifax and I have a copy of the UDF form as proof to what it should be reporting. They told me that they will not accept anything from that it had to be directly from Ford. It is Ford's manual update form complete with letterhead and signature. She still stated they could not accept that as proof. I told her I thought she was willfully breaking the law so she hung up on me. Ford said they couldnt do that, quoted some section 910- something (left it at work), said she would resubmit and that basically I had to wait 30-45 days for update
Well all I know is some one is pulling my leg here. I can not get any documentation from RMA to save myself. (Note search my name and see RMA strings to get full picture) I have a deletion letter from the OC, but no one cares. RMA is saying that Equifax is taking their sweet old time (June 3) to update the account electronically, but will not give me any account information or proof of the transaction. I'll be honest I don't know what else to do. I feel that I am chasing my tail and that there must be some violations that I can use to get things rolling. I don't know enough about the laws to pinpoint it. Any suggestions???
Check your old credit reports to see how often RMA updates. If they update monthly, then by all means it should have been updated by now and then you have caught them in a lie. It is possible to get on tape their admission (or lie) that they have requested for the tradeline to be deleted? Have you tried shoving the relationship between RMA and Equifax down their throats? There is a thread on this.
Love- That's right they are partners in crime! I forgot.... if you had to get to the bottom of this and know they would not give you any documentation what angle would you take? They said they updated July 3 for account closed and transferred to the OC. Should I call the OC? It's Florida Power & Light they may not be interested enough to help ya know.... Your thoughts?
Yes - READ THE LAW! When you're done, READ IT AGAIN. http://www.ftc.gov/os/statutes/fcra.htm http://www.ftc.gov/os/statutes/fdcpa/fdcpact.htm You will find MANY violations. HTH
Please read this; very important. http://www.ftc.gov/opa/1995/9508/equifax2.htm The Federal Trade Commission has given final approval to a consent agreement with Equifax Credit Information Services, Inc., a subsidiary of Equifax Inc., settling charges that it violated the Fair Credit Reporting Act (FCRA) by failing to assure the maximum possible accuracy of the consumer credit information it compiles and sells nationwide to credit grantors, employers, and others. The Commission's action makes the consent order provisions binding on the respondents. The final order requires Equifax to maintain reasonable procedures to assure maximum possible accuracy of the information contained in its consumer reports. Specifically, when a consumer provides Equifax with documentation confirming the consumer's version of a dispute, Equifax is required to accept that version unless it has reason to doubt the authenticity of the document. Equifax also is required to reinvestigate, within 30 days, information disputed by a consumer in his or her credit report. If Equifax does not verify the information within that time period, it must delete the information until it is verified. The order requires Equifax to implement procedures to assure that no derogatory information which has been deleted after being disputed by the consumer reappears on the consumer's credit report unless (1) the information has been reverified, and (2) Equifax advises the consumer in writing that the information has been reinserted in the credit file. Equifax also is required to limit the furnishing of consumer reports to those with a permissible purpose under the FCRA. Concerning the practice of compiling information from consumers' reports for specified credit-related characteristics, a process known as prescreening, the settlement mandates that Equifax require purchasers of these prescreened lists to make a firm offer of credit to every person who appears on the list. The order also requires Equifax -- within 180 days after the order becomes final -- to file a written report with the FTC detailing the manner in which it has complied with the provisions of the settlement, and submit for FTC approval, a methodology by which changes to its computer system will be measured. Finally, the order contains additional recordkeeping requirements designed to help the FTC monitor Equifax's compliance with the order. The consent agreement was announced for a public-comment period on Feb. 8. The Commission vote to issue it in final form occurred on August 14 and was 4-0, with Chairman Robert Pitofsky not participating. NOTE: A consent agreement is for settlement purposes only and does not constitute admission of a law violation. When the Commission issues a consent order on a final basis, it carries the force of law with respect to future actions. Each violation of such an order may result in a civil penalty of up to $10,000. A news release summarizing the complaint and consent agreement was issued at the time the Commission accepted the consent agreement for public comment. Copies of these documents and the final order are available from the FTC's Public Reference Branch, Room 130, 6th Street and Pennsylvania Avenue, N.W., Washington, D.C. 20580; 202-326-2222; TTY for the hearing impaired 1-866-653-4261. To find out the latest FTC news as it is announced, call the FTC's NewsPhone recording at 202-326-2710. FTC news releases and other materials also are available on the Internet at the FTC's World Wide Web Site at: http://www.ftc.gov -------------------------------------------------------------------------------- (FTC Docket No. C-3611) (FTC File No. 902 3149) (equifax-2)
Bless Your Heart - DanceRat! So, if I am reading this right each violation that I find in my situation that is also mentioned in the letter will cost them $10K?
Hi Butch! Thanks! I am busy with my new house and trying to figure out where to get the best rates with a home equity loan so I can pull some of my money back out of my down payment and get my kitchen done. Been more of a lurker than a poster. Well, if I were you I would find the docket, maybe Whyspers could help with that. Now I could be mistaken, but I believe that the powers that be can go after that 10,000, not you. It's hard to think that any civil penalty could get to us to the tune of 10,000. Unfortunately. But again, if I were you, I would get a copy of the docket (maybe you will get 10,000!), a copy of your documentation, and fax or greencard it over to their compliance department along with the name of the person that WON'T accept your documentation, along with a nice letter reminding them of their obligation to the court to accept your paperwork. Unless of course they truly feel you forged it, and on what grounds they came to that consideration... Let's see how they respond to that letter... K
They said too bad all we will do is verify electronically- nugentk2========= Did you tell them to send you a $1000.OO check electronically ?
Yes, they will only investigate only electronically eventhough I have disputed this many times and will not consider investigating it any other way. I have adivsed them of the documentation that I have will clear up this matter and a phone call on their part would be all they will have to do. They advise that unless any documentation is from the reporting party (CA) they don't want the info and if I send it they will just shread it. Finally, to frustrate me more they advise that all they have to do is investigate the dispute and if they want to continue to do it electonically than that is all they legally have to do. Even if the outcome is still reporting incorrect information.
Nugent, You may need to start thinking lawsuit at this point. It's a slam dunk so once you get a case number and get them served, they'll be in touch, right smartly, to resolve it.
Re: Equifax Refusing Information!!! Again, you need to pull the docket to see where you stand and what it says. You are guessing in the dark till then. I am just trying to point you in the right direction.
