Thread: EXP: CSR said I have to write?

The other day, I tried to correct personal info with Experian over the phone, since you can't do it online. They said I have to write to them to request corrections. Is this true?

Not true.

I've done it over the phone. Many others have as well. Sounds like you just got a jerk of a rep. Call back today (or whenever) chances are you'll get someone who will let you dispute it over the phone, and you'll have them deleted within hours.

Is this Experian itself or an affiliate? I have to deal with an affliliate and they made me do it in writing.

Mommy2cats

I deal with an affiliate and they updated on the spot. They even changed the wrong d.o.b. without any I.D. I think she was new. They removed some wrong names and they removed my sister as my spouse.

Call back and see what that person has to say.

Does anyone have a fax number to an affiliate office for Experian, Anything except that awful place in Allen, TX!!!