You need to be documenting everything. Who called, what they said.

If one-party recording is legal in your state, record the call.

Make a transcript to the call, as I said, with who you talked to and what was said.

Send them a copy, stating that you want to make sure you understand what was said.

Tell them you are sending copies to the FTC, the Attorney General of your state, and the Attorney General of South Dakota.

Then do it. Send all of the letters certified, return receipt requested.

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The Answer is 42!!