Need collection account off report
I'd call them (SWB) and see if they can clear it up. If they can, ask that they keep you on the line and do a 3-way call and notify right then and there to the creditor.
THEN before you let them off the line with you AND the creditor, request they send/fax you a letter stating this isn't your account. Get the reps name and id number.
If you run into trouble, ask for a supervisor.
If they won't do any of this, validate.
"Motivation is like a fire; unless you add fuel, it goes out."