Thread: What to do?

This has probably been covered before, but I haven't seen anything, so here goes. I had an OC turn over an account to a CA. After being contacted by the CA, I told them that I had no knowledge of the account and I immediately contacted the OC. It seems that when I moved from my old residence to my new, they opened a new account but didn't close the old. So, I had a current account and one that continued to sit and grow. To keep this as short as possible, I'll leave out the details of the negotiations, but I agreed to pay a small amount and they would remove the account from the CA and have them remove it from the CRA's (all of this is documented in a paper trail). Well the entry remains after several months and the OC apologizes and says they will remedy, but no luck. What would be the appropriate course of action at this point?
Thanks

Have you tried to simply dispute it thru the CRA's?

Yes, sorry I omitted that. When disputed, it came back as verified paid, rather than removed.