Have any other KIA RIO owners had problems getting the dealer or company to honor the warrenty? If so, how did you deal with it and what results did you get?
I have a 2001 KIA RIO I bought new. Though I had a few quality issues with the car considering the price and 10 year/100,000 mile warrenty I was not too upset. Yet, a few days ago while idling at a stop light the engine blew-complete engine failure at 43,000 miles. It was towed to the kia dealer who now says that the car did not have it's oil changed often enough and unless I can produce evidence from a garage stating that it has been changed they will not replace the engine. I generally change the oil myself, thus no receipts but have on at least 3 occassions had a local garage do it. I told them this, but it seemed to make little difference. They claim "you can tell" that the oil has not been changed. I have a background(degree) in ,and work, in engineering and know they are giving me a story. I have examined the car myself and see little to support their claim.
I beleive the following happened. As I said, at least 3 time I have had a local garage change the oil. When they do this they place a small sticker on the window indicating the milage it was changed at, the date, and mileage for next change. The last time I had a garage do this was last February. I think the dealer saw this sticker with the date and saw an opportunity to make some money on something they usually would not be paid for. They removed the sticker, which I later found stuck on their work order, the recepits for the garage oil changes are no longer in my glove box, though I think I can get copies from the garage. Even if the oil had only been changed 3 time based on my experience I would not have expected the engine to have failed at 43,000 miles.
So, have any other KIA RIO owners had problems getting the dealer or company to honor the warrenty? If so, how did you deal with it and what results did you get?