Just got off the phone with Cap1. Had a 30 day late in January just from being really busy at work and trying to interview for a new position at the same time. My payment, to avoid being 30 days late was due on 1/22/07. I paid it on 1/24/2007. They agreed to remove the 30-day late. NICE!
Yes! It can work when requested. I had them remove a late payment, and they did as they said they would. It was deleted and they even sent me a confirmation with the UDF.