How do you cancel the subscription? I called their 800 # for customer service and it seems as though they outsource their services and now I'm really concerned with who has my information at their finger tips. I just want to ensure that I've cancelled their service and will not be billed any longer (I gave my debt card # for billing - not a good idea for something like this) I thought they would have something under my account on line but I couldn't find anything.
I dumped them long ago.I had to call them and play the phone tag game.When you get a live person to cancel,ensure they give you a cancellation number.After the phone call,it was effective immediately for me.
They don't have a easy to find link on their website so what I did was to stop payment. I went in to account information and updated my debit card with incorrect numbers. That stopped a payment from going through and they sent me this letter: "Dear James, We have experienced some difficulties processing the payment for your Credit Monitoring subscription. If you are attempting to pay with a debit card or bank card, please try again using a regular credit card or an online check. Please login to your TrueCredit account and enter new payment information or select a different payment method to ensure that you continue to receive the benefits of your Credit Monitoring subscription by clicking here. If you have not updated your payment information within 25 days, we'll assume that you no longer desire to keep your subscription and it will be cancelled. Our Customer Service Team is available seven days a week to assist you with your account. For contact information and hours of service, click here. Thank you for choosing TrueCredit. You can count on us to be a true partner when it comes to managing your credit. TrueCredit Manage your credit. Manage your life. (sm)" YMMV!
All companies seem to outsource, everything... BTW: As best I can tell, the reps only have access to as much of the payment method, as they need to verify you. (Last 4 #'s is typically requested as a verifier.) I've never been privy to their systems, but that's the impression that I've gotten every time that I've had to cancel something via phone. Hey, it could be worse, you could get the AOL "Soprano's" treatment. "You don't want to cancel!" "Yes, I do" "No you don't" "Yes, I do" "No you don't because I won't let ya!" "Yes, I do" "We'll give you a free month" "No I just want to cancel"... repeat... repeat... repeat...
