I requested a credit balance refund on May 28th. Still no check in my hand. For a few weeks I was dealing with Christopher Gurney a Fraud Supervisor. I was a little pissed to have to deal with that dept. but I figured I was making headway. My claim is legit. He told me over 2 weeks ago it would take 7-10 days. Well. I call today, the regular #, and speak with a Nicki who claims to be a supervisor. She tells me the refund was authorized on June 17th, but, will take 30+ days to get the check released. What horse crap. This Christopher Gurney hasn't returned my phone calls for a week. I'am fuming mad. If I owed these bastards $28 they would hound me till I died. They owe me $2800 and basically I'm beat? Any advice on what steps to take next? I don't trust them at all. Thanks for any feedback, durango
I used to work for them along time ago before I knew they were about. File a complaint with the BBB. They used to do this all the time. I was in the correspondence dept. I've written about this before. They acquired a bank with secured accounts and they were not giving people back their money unless they could produce the original deposit check for the account. So be viligant. Don't let them get away. Document everything - calls, names, voice mail, # of messages, etc. File a BBB complaint. If they are giving you the run around now, they will continue to. They are not a good company to deal with, for customers or employees.
It almost sounds as if they're "investigating" your claim and allowing themselves the full 30 days to respond. Perhaps you should charge them late fees or turn the "account" over to a collection agency Good luck...hope you get your check soon. Calmest_LA
Hey Durango! Other than this crap I hope you're doing great Its crap - I know, and they are getting interest on money you need! BUT - once you get it you never have to ever deal with them again!!!! best - dogman
I can give you the name of one of their paralegals and his phone number if ya want...lol. Just don't tell him where you got it L
I'm STILL waiting after 30+ days for my CREDIT BALANCE REFUND from STATE FARM!!! They said they mailed the check weeks ago... Now they have to put a STOP PAYMENT on the first check, and do a complete investigation BEFORE they can issue a 2nd check... IT WILL PROBABLY BE 2 MONTHS FROM THE DAY THEY CASHED MY FINAL PAYMENT, THAT I WILL GET A REFUND!?!?!?!?!?!?!? THEY ARE STILL CLUELESS!!! They WON'T do a BT to one of my other cards because my STATE FARM account is CLOSED. This was a JOKE from day one!!! F.Y.I. STATE FARM DOES NOT HAVE A 3.90% BT RATE...YOU WILL PAY 11.65%
Thanks for the replys all. whyspers- hey, might not hurt. Email me at ega4432@hotmail.com dogman- THE dogman from the RX? durango
