I tried to pay my SprintPCS bill four or five times online before the due date, but each time the service was down. On the due date, I was near the Sprint store and stopped in to pay in person. I got a receipt dated the due date. Later that day, I checked online and they showed me as paid. I got my bill today, and it shows a late charge for $2. Is there any possibility this will be reported to the CRA's as late? I assume that they are counting it as one day late. I sent them an email asking them why the late charge, but I have never received a response from them on any of my other emails, so I really don't expect one here. I have reached the point where I find their customer service to be so poor that I will switch providers when my contract is up later this month. The quality of the phone service is great, but customer service is nonexistent. Assuming they don't reverse the late charge, I plan on paying it and then writing them, giving that as the reason for cancelling my service. But, my only concern is whether there is any chance it will be reported to the CRA's as late. Any opinions?
From what I know nothing gets reported to a CRA until it is 30 days late. Also, Sprint should not be reporting anything unless it goes to collections then that is when dates get added up. I also am a Sprint customer and have the same opinion of their extreamly poor customer service. I had the same problem paying my bill online last month and sent an email complaining after about 3 days they finally made sense of the problem with the billing. BTW did you know that soon they will be charging minutes to pay your bill on your cell I think that is *5 and also charging to check your minutes *4. ALSO, to delight us further if you call them they will charge you $3.00, which is an automatic charge that can not be credited even if you die. I had to ask..... I predict that they will be baught out by someone because they will loose many customers. I went from month to month and broke out of my contract with them only because I no longer want to commit my loyalty.
I doubt they will bother. I have paid my bill late a couple of times (I honestly forgot), and have even had my service shut off once, but I have never had even an inquiry from them on any of my reports. Now that I think about it, I don't even have an inquiry on my reports from when they set up the account. Strange. Oh well. Myst
I, too, have a PCS account. Their website is ALWAYS down! I wouldn't worry about the late fee even if you can't get it removed (and I am sure you can). I have been several days late before and they reported nothing. Thirty days is the magic number.
After being 30 days late they can report you to a CRA. I have Sprint and never had a problem with them or the website. I pay online with a credit card. I did email customer service once to ask a question and never did get a responce back. "Claire" the Sprint PCS virtual service representative does not help much either.
I work for Sprint PCS and have to say that they are not likely to report you late unless you copletely flake out on your contract. if you talk to someone at CS they are likely to refund your late fee. as far as Claire is conserned you just need to tell her Operator twice and she will put you in queue for the next CS agent.
I personally have never had any problems with Sprint PCS. I have been with them now.. for about.. 3 years? Maybe two I can not remember. I am grateful that I got my phone through them because at the time they offered the 125.00 deposit if you did not have great credit. Because my payments were always so timely they took me off of the 125.00 limit. I have found that it can be pretty busy at times and have to wait on hold, but generally there is never anything I need to call them with. Everytime I have emailed them through their website I have always received a response back within 24-48 hours. Make sure your email on your account is set up correctly. As for the late charges-- I am not really opposed to the percentage they have started to charge if you are late-- in a lot of ways I can understand. They are just trying to guarantee that they will get payment or receive an additional payment for late payments. With the turmoil in the telecom industry, I can not blame them. I am sort of bound to sprint at this point. I work for a large company and I get an awesome business discount on my sprint bill now-- so even if service is shoddy at sometimes i keep reminding myself that I am getting a great bargain.
I just got a sprintpcs cell. Did they pull my credit report? I just activated my account by talking to a rep.
They pulled Equifax and Experian for me. I disputed it on Experian and it came off with Creditexpert awhile back. I try not to be late with Sprint, but it never fails. I'm usually 2-3 days late. I was 5 days once and they shut me off!! They don't waste any time. I really don't like their customer service either. I never ask for operator because they charge $3 for customer service which I think is stupid. Other than those things, I think sprint is a good cell phone. I've heard of worse plans and bad connections,but I can honestly I've never had a problem with the sprint cell phone on quality.
Get a letter... I had a similar situation happen to me with AT&T Wireless. I was never late, yet one month a $2 late fee showed up on my bill. I called and complied. The CSR reversed the charge, and he could not explain how it got there in the first place. He did not understand it. So I wrote AT&T a letter and demanded a letter from them stating that I was never late on my bill and that the late fee was their error. A month later, I got the letter from them saying that. I have that letter sitting in my file incase it ever shows up on my credit report or on their internal credit history. I look at it like this. Somewhere deep in the bowels of AT&T, some system or some person decided I was late and posted a late charge to my account. Because AT&T could not pinpoint where that decision was made, who made it, and what information they were looking at to make that decision, then I can't trust them. I can't trust that this item will not crop up again, or blow up into a major problem for me down the line. So I have this letter from them to fight back with if it ever comes up.
Janet, you have got to be kidding. They charge you $3 to talk to a rep? They don't charge me to talk to someone. I would check into that and see how they justify it. Is it contractual?
I don't know if it differs from state to state for sprint users but here in calif they do charge that $3, they didn't befor I was abit shocked myself, I'm sorry but claire the virtual rep just can't answer everything, Claire got so annoying one day I started to say silly things like "you got a sexy voice" "where are you from" "can I get your number?" by the way don't say this in front of your GF, I'm not doing that again lol.
I wrote them a letter, telling them I have proof of on time payment. I told them to waive the $2 late charge or I will cancel my phone when the contract is up in two weeks. So far, they have never answered any of my mail, so it will be intereesting to see if I get a response this time. I really think they will not waive the $2.
- thomas, call customer service. If you are a good customer who pays on time regularly I'm sure they will waive the fee. I believe they are open 24 hrs a day so if it is busy in the early evening, wait until after 10 pm. I have had good luck getting someone quickly then. Good luck!! - The $3.00 customer service fee applies to accounts that have deposits or restrictions (ie: $125 limit). If you pay on time for I think 12 months and the deposit is returned or the restriction is lifted, you shouldn't have to pay the fee any longer. My brother had this fee when he had a deposit on his account. After his deposit was returned, he doesn't have to pay that fee any longer. Luckily, I have never encountered the $3.00 charge.
this is exactly correct, the $3 fee is for "credit challenged" accounts and once you have been with PCS for a while you can have your plan changed to a normal plan without the extra fees. Until you get your plan upgraded I would suggest you e-mail though the web site to avoid the charge, I don't know where snail mail will get you. I don't even know who gets mail, except the bills and those are outsourced and if you mail a customer service request to the same place, no telling what they would do with it. like I mentioned I work for Sprint
