I sent a complaint to CapOne via PFB, on the 2nd of this month, today is the 13th... what is my next step... should I resend letter, or give them a few mord days.
Re: Re: After you PFB a complaint to CapOne YES...IT DEPENDS ON WHAT YOU ASK FOR... ...and how many people PFB in a given week...
Re: Re: After you PFB a complaint to CapOne Yeah. But mostly what you ask for. Stuff like CLI's and APR reductions can be done within 2-3 days. Other stuff you need to wait a while
Re: Re: After you PFB a complaint to CapOne 2.5 WEEKS FOR ME... ...and I only sent a PFB because webinfo@capitalone.com said "CALL ON THE PHONE" WHY ARE THEY SO AFRAID OF E-MAIL??? I ALSO ASKED WHY THEY REFUSED TO ANSWER BY E-MAIL WHEN I HAVE NO PROBLEMS WITH E-MAIL...
Re: Re: After you PFB a complaint to CapOne I just PFB'd them as well and was wondering if I was supposed to include my account numbers. Do they need that before responding? thanks. gilmores
Re: Re: Re: After you PFB a complaint to CapOne They have you NAME ADDRESS AND PHONE...any one will pop up your account NUMBER(S)...(ALL USED FOR CROSS-REFERENCE) "IF" you have 2 or 3 accounts...you need to put the last 4 numbers...XXXX-4782
Re: Re: Re: Re: After you PFB a com My experience was a little different. I got no direct response. About a month after PFB, I got a CL increase from $300 to $1200 - no letter or notice, just there on the statement. It was month shy of my one year anniversary when I was told I could get an increase. My PFB was about how they sent another Cap1 card offer to me and would gladly take a fee but not raise my standing account w/them.
Re: Re: Re: Re: After you PFB a com I PFB'd them about some incorrect CRA reporting....guess what....no response. That was about a month ago.
