1. May 25, 2002 #1
   

   hello Well-Known Member

   I sent a planet feedback complaint to Amex. Has anyone had success with this before? How long did it take to receive a response? Was the response by email or regular mail? Thanks.

    

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3. May 25, 2002 #2
   

   Calypso Well-Known Member

   I got a form-letter-like reply telling me to call
   customer service.
   
   Very UN-Amex imho.
   
   That was my first try at PFB. I thought it was a magic
   bullet.
   
   Evidently not.

    
4. May 25, 2002 #3
   

   Calypso Well-Known Member

   ps
   
   I've had great luck, though, with live reps.
   
   I am a huge Amex booster.

    

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