The assistant to the C.E.O. responded by U.S. mail today, BUT SAID NOTHING!!! I haven't got the 9.99% rate, I haven't got a lower than 12.99% BT rate, no limit increase. It's still in the sock drawer.
Just ask them to put in a request for a lower rate. It doesn't matter what they tell you in response: "You'd need to reapply", "we do not change rates", "would you like to convert it to another product?", etc. Tell them you won't hang up until they put in a request. Worked for me - rate reduced from 10.99% to 9.99% No need to write the company President. Persistence is all that's required. Saar
I GET..."you were given the rate at the time of application" ...or..."we don't change rates, it's fixed" ...or..."we can't" I've tried M.O.R.E.~~~M.C.S.~~~REGULAR CUSTOMER SERVICE~~~I'VE WRITTEN (US MAIL)~~~E-MAIL~~~C.E.O. IT WAS MY PRIMARY CARD WITH DISCOVERCARD!!!
George, You've tried every way, except the one that works. They won't volunteer to lower your rate, you have to make them. Saar
