Amex Centurion Bank

Discussion in 'Credit Talk' started by Saar, Oct 22, 2000.

  1. Saar

    Saar Banned

    Jason, this subject comes up all the time in one form or another.

    Could you please expalain to us what are Account Managers at Centurion Bank can and cannot do?

    Are there any cases where a credit increse / APR reduction have a better chance being approved by Cent Bank than by Customer Service Reps?

    When would you recommend turning to an account manager @ Cent Bank?

    Lots of questions, I know, but it would sure help a lot if this point is clarified for once. Thanks.

  2. Jason-AMEX

    Jason-AMEX Guest

    All account limit increases are approved by Centurion bank. The AMEX reps either will have to conference a rep onthe phone, queue the request, or look for pre-posted notes on the account that Centurion bank has already placed on their for a pre-approved credit increase. During the first year of account history, all limit increases are handled by New accounts. Reducing interest rates can be done by any CS rep simply by doing a product transfer. In other words, rates cannot be droped on an existing account, they must be transferred to another card product.
    I would go to an AM at Centurion bank when it is the first year of your new account.

    Hope that answers your question Saar

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