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Discussion in 'Credit Talk' started by ero2, Sep 23, 2003.
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The best and safest way to dispute any charge on any account is to write them a letter, certified preferred. Otherwise they may claim you never disputed anything. Trust me.
You can CLICK on INITIATE A BILLING INQUIRY...BUT it must be AFTER the statement generates...
I think all statements (not just AmEx) say something like, "disputing by telephone does not preserve your rights." It needs to be in writing to preserve your rights under the law.
I disputed a charge on my AMEX Business card over the telephone and was immediately credited for the disputed item the following day. I have always had great service and response with Amex over the telephone.