amex dispute question...

Discussion in 'Credit Talk' started by ero2, Sep 23, 2003.

  1. ero2

    ero2 Well-Known Member

    If you need to dispute an amex charge, do you click on INITIATE A BILLING INQUIRY or is there something else you are supposed to click on, provided I want to do it online?
  2. Platinum

    Platinum Well-Known Member

    The best and safest way to dispute any charge on any account is to write them a letter, certified preferred. Otherwise they may claim you never disputed anything. Trust me.

    GEORGE Well-Known Member

    You can CLICK on INITIATE A BILLING INQUIRY...BUT it must be AFTER the statement generates...
  4. RichGuy

    RichGuy Well-Known Member

    I think all statements (not just AmEx) say something like, "disputing by telephone does not preserve your rights." It needs to be in writing to preserve your rights under the law.
  5. johnamex

    johnamex Member

    I disputed a charge on my AMEX Business card over the telephone and was immediately credited for the disputed item the following day. I have always had great service and response with Amex over the telephone.

Share This Page