As you recall I've contacted Amex through PFB: http://consumers.creditnet.com/phorum/read.php?f=1&i=49600&t=49600 Today I received an e-mail from XXXX XXXXXX, Executive Assistant @ Amex, saying she will review the matter, at Mr. Harvey Golub's request. Stay tuned, Saar
Thanks. Can you help me understand why you sent a letter to them regarding this. I know you want 9.9, but it sounds like a simple mistake on the rep's part. Just curious where you are going with this