Mom is finishing up paperwork for her mortgage. She's been asked to retreive proof from her credit card companies that she has a $0 balance. Out of her 3 cards, 2 have happily faxed her $0 balance report after she paid over the phone. AMEX claims they CAN'T fax her anything because the payment she made over the phone (via check) 4 days ago is in archives?!?! And could take more than 5 DAYS to retrieve?!?! I went into her account for her online (w/ her permission of course) and they really don't have a statement like option which shows she has a 0$ balance.... She's afraid her closing date is going to be messed up because of this...can anyone help?!!?