This is a warning for anyone considering dealing with Amex Credit Bureau Unit. If you think you're going to get the same kind of service you get from your Amex CS reps, think again. The agents there are rude, incompetent, unhelpful, and some barely know English. They really couldn't care less about the cardmember. I was surprised to find those standards at an Amex department. This is not a single agent I'm referring to; by now I've talked with quite a few. I think Amex senior management needs to know what's going on there. They should realize that spending lots of $$$ on training CS reps is futile, if cardmembers are treated like #$%& at this particular department. Well, as they say, there's always room for improvement Saar
Wow! Are you kidding? Can you go further into detail? Why did you have to call them? I'm sorry to hear this about Am/Ex....but they are so *on the ball* when it comes to other stuff???
Saar, My mom is having some problems with AMEX and her credit report. What is the direct number to the Credit Bureau Dept. and do you have a person you could recommend she speak to? Thanks, shulamite
shulamite wrote: "What is the direct number to the Credit Bureau Dept." The number for Amex CB Unit is: 954-503-3787. The Unit is open weekdays from 09:00-17:00, except for Tuesdays, 09:00-16:00 EST. "do you have a person you could recommend she speak to?" Yes, Kenneth Chenault, Amex President. Make sure he knows what Amex cardmembers this of that particular unit. Saar
SAAR? SAAR - You and I love AMEX. What are you trying to do? Why not explain why you are dealing with this dept? We don't have enough information yet. Dogman
