Called Junum just now. A *live* person aswered after 2 rings! I stated that I wanted to send them my updated TransUnion report (had previously told them to order it). I wanted to let them know not to order from TransUnion and that I needed an address to send the report to. The rep was EXTREMELY nice to me, called me by my first name (and didn't screw it up) and explained their WHOLE PROCESS to me. He told me that they have an expert staff of people trained in how to maximize a persons credit score bye cleaning up their credit file. They start by disputing all negative stuff. He instructed me that they can only dispute a certain number of things at a time. He even told me that if there is negative stuff that you don't want bothered, to enclose a note (DO NOT write on your reports) and a few days later follow up with a phone call. He also explained to me that the pre addressed envelopes to go some address and then are forwarded to another address in Santa Ana, Ca for processing. He stated that I could speed things up by sending my reports to: Junum Attn: Processing P.O. Box 26530 Santa Ana, CA 92799-6530 I feel very good about this company and just thought I would share this experience with you all.