Score one more point for PFB/goodwill letters. Got a letter in the mail yesterday from Target/RNB saying they'd remove my lates from 3 years ago (three 30 day and one 60 day). Woo hoo! Two cards down, six to go...
Sorry, I just went to Planetfeedback.com and sent a letter to the Target folks, since RNB wasn't listed. I don't think there was anyone specific. It took them 10 days to reply by mail.