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Anybody deal with Direct Merchants?

Discussion in 'Credit Talk' started by elsocete, Jan 15, 2002.

  1. elsocete

    elsocete Active Member

    Hi folks. Just found out a good buddy is having trouble with his Direct Merchants VISA. According to him, he is being called every night regarding his account.

    Due to a hardship, he is about 2-3 months late on CC bills. He is now starting to catch up but cannot make full payments, just partial ones.

    Does Direct Merchants have a retention department? If so, anybody ever negotiate with them on payments? Are they workable? Anybody have a number to retention or a specific person to deal with?

    Also, does the "only communicate with me by correspondance" only work for CA's or does it also work with CC companies?

    I would appreciate any feedback regarding this bank.

    Thanks!
     
  2. ng

    ng Well-Known Member

    I didn't know they had a Visa card
    I thought it was a Mastercard only
    I learn something new everyday!!
     
  3. darsmith

    darsmith New Member

    My husband and I have dealt with them just recently. They are very unreasonable and are very quick to send your account to a legal firm!
     
  4. newstdt

    newstdt Well-Known Member

    "Correspond with me by mail only" is for collection agencies, it doesn't apply to the original creditor.

    They all do this I think, when I was having bad times and had prime card issuers, they called often also. Discover, FUSA, Citibank etc. Times are tough, they want their money.

    I hope he finds a contact to try to negotiate something. Let us know..
     
  5. ng

    ng Well-Known Member

    Have you tried planetfeedback?
     
  6. amaineman

    amaineman Well-Known Member

    They are quick to raise interest rates, last Feb following the family accident, other half's rate jumped up to 28% from 19.9. Payment was five weeks late.

    First month I got them to remove the late charges, and correct CRA's entries. Second month called very outraged and they reduceded the interest rate back to 19.9%.

    In July they dropped the rate to 15.9 and in October gave a $300 line increase.

    It really depends who answers the phone.
     

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