Aria/Getsmart Retension

Discussion in 'Credit Talk' started by My2kGT, Jul 9, 2001.

  1. My2kGT

    My2kGT Well-Known Member

    I called to terminate my Aria Persona acct, started in Feb 00 with a 1000 limit since raised to 2200 with a current balance of 100.00 was xfer'd to retention and they offered to move my interest rate down from 19.9 to 17.9..I told them in a nice way about my terms on my new Juniper card $6000 15.49v platinum... the works... they said they'd close the acct immediately. By the way no late pays, or overlimit. Perfect customer. They said I could re-apply after 60 days if I wanted to be a customer again.

  2. FeliceRodo

    FeliceRodo Well-Known Member

    Would you mind giving the number you called? Not that I would have better luck than you but I never have had an increase. Thanks.
  3. My2kGT

    My2kGT Well-Known Member

    I just called customer service then was transfered, I don't have a special # for retension. Sorry
  4. fingrrrl

    fingrrrl Well-Known Member

    ARIA RETENTION: 1-800-215-7318
    Please do not abuse or you may ruin it for all of us. I say this because I've heard some reps were pissed that many customers called directly instead of being transferred within Providian telephone hierarchy.
  5. FeliceRodo

    FeliceRodo Well-Known Member

    That number is also the Providian retention number. Thanks for the info. I will call that number and let the rep do the rest.

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