I have been getting phone calls from 2 different numbers out of South Carolina whom claim they are AT&T. Same two numbers, several times a day for at least the past month...caller ID only holds 100 listings...and they are all these two numbers!!! I have answered and told them to stop calling, but the next day, the same numbers appear again. I do not verify my name or number. Have not recieved anything ib the mail. If and when I do, what should be my plan? I thought I read that a letter had to be sent within a certain amount of days after intial phone calls.
How do you know this is not a telemarketting call? Are you expecting collection activity on an ATT account? Do your credit reports show a collection TL from them or a CA collecting on an ATT account? I had a telemarketer for ATT harassing me for a week, claiming that since I was an ATT customer, he was not required to honor "Do Not Call" requests. Technically correct, but not a good way to keep customers. Their legal department agreed to stop the calls, but I changed long distance carriers anyway.
If you don't verify your name, they will not consider their call as first contact. Have you done reverse lookup on the numbers, or just called them to see what company they say they are?
I did reverse lookup and number is not found. So I called the two numbers that show up. One answers as AT&T and the other goes to a prerecorded message that tells me where to call AT&T collections. Both numbers are out of SC. Odd thing is I do not have AT&T for long distance. MOre than year ago I called to cancel internet service with them and it took some time to talk to a real person. Was assured my internet was cancelled. I did not get bills from them and was told I was clear for payments. Fast forward a year later and I get a bill, not only for internet service but for long distance service. And gee they are not paid as I was under the impression that they were cancelled. So I will take care of this in a letter, but why do they keep calling? I would say 10 calls per day is harrassament, even if they don't get to talk to me after several months. This has been going on since May of this year. AT&T sucks and I read posts on consumer complaints boards and find I am not the only one with this call problem.
Also file a complaint with your state public utilities commission. If they don't acknowledge the error and agree to correct immediately, try contacting a local newspaper or broadcast consumer reporter. They seem to be effective with these sort of cases. Insist on their documenting agreement to correct and nullify the debt in writing.
