me: ive disputed 5 times, you wont remove even tho i have sent proof, you obviosly havent even tried to verify, and you wont send me an explanation of procedures used to verify. csr: you need to contact the source, they are the ones reporting. me: bullcrap. I already did that and sent you proof from them that this should be removed. who have you talked to there who keeps verifying? csr: I'm not sure. I'd have to check. (brief pause) Do you happen to have a phone # or name at the OC so I can call them right now? *I actually thought i was getting somewhere!* me: sure! here's the name and phone #. csr. hold please. (long pause) csr: we cant call 1-800 numbers. me: huh? what on earth are you talking about? csr: we dont call numbers here, its all automated. me: then why did you ask me for a number in the first place? csr: uh, um, er, duh, doy, der, i'm retarded. me: get me your supervisor. csr: she's out right now. me: when will she be back, and whats her name? --------- bla bla bla....it went on and on, but... the point is, they are not willing to follow any rules, and i'm suing. what i want to know is, do you guys think this new 'we're automated' is a new thing theyre using against people who know their rights and wont be pushed around? i know the FCRA states they must provide me with the names, addresses, numbers called, etc. when i request procedure. for them to just say 'we're automated' sounds like another violation to me....what do you think? Also...can i sue the OC and the CRA at the same time? thanks.