I called them today, and they said (get ready) that they had no support for online users; nobody to talk to. Should I call back and get someone higher up? I welcome all feedback. The message on the webpage I get to is: "We're sorry. We are unable to process your request online. We understand that the privacy and security of your information is important to you; therefore we cannot provide a specific reason as to why we cannot deliver your report online. Our registration process is designed to ensure that your online personal credit report is released only to you. If you entered your credit card information, we did not charge you." Talk about deliberately evasive!!