The last few days have brought unprecedented anguish for Americans and for the world. The shock of Tuesday's events will be with us for a long time. On behalf of the 20,000 employees of Capital One, we want to extend our deepest sympathies to those of you who have a friend or loved one who suffered in this tragedy. Please know you are in our hearts, our thoughts and our prayers. We are committed to maintaining the highest standards of service to our 38 million customers during this difficult time. We have made special accommodations to ensure that our customers who were directly affected by Tuesday's events receive special support in their time of need. We also would like to take this opportunity to recognize and thank our employees for their ongoing and intensified efforts to support our customers and communities. We are proud of how the citizens of the United States and their friends around the world have responded to this emergency. We know that as a nation, as a company and as individuals, we will continue to be strong. Thank you. Richard D. Fairbank Chairman and Chief Executive Officer Nigel W. Morris President and Chief Operating Officer If you have questions or concerns about your account or ways we can be of assistance, please contact one of our customer service representatives at the number on your statement or the back of your credit card.
Thank you very much, Sam. This IS definately what I call....CUSTOMER SERVICE!!! I wish all cc companies were this personal. My mother was a victim and she is doing well. She is a cap 1 member so I made a copy of this to show her. I'm sure this will definately put a smile on her face. <sigh>
