Some of you might remember me posting last week that I sent a letter via Planetfeedback regarding my 2 capital one cards. My complaint was about the inaccuracies in statements coming from their representatives. I presented a chronological timeline of events in regards the phone calls I have made to Capital One. Each phone call basically had a different spin/explanation for the same problem (credit increase). For example, you need to do this and when I did that, the next rep would say I have to do something and so on. I will not bore with the dreary details, but understand that I call often and each time a different story is told. Well, I received an email last week from capital one; however, the gentlemen was on vacation for the week. I called today and he was very nice. Initially, I was not expecting anything besides an apology for the inaccuracies. Finally, he says let me see what I can do and puts me on hold. He comes back and offers me $1000 increase. So I split the increase amongst my 2 cards, which I will be combining in a couple months anyway. I know some feel that my complaint was trivial; however, I would disagree. I do not think that because I am a client of Capital One I deserve to be treated like sub-prime scum. My interest rates are both at %15.9. I pay way above the minimum each month and on time. In return, I expect to be treated with respect. So I think I have a valid concern. If you accept my money, then you accept my expectations as I continue to meet your expectations by paying on time. I've read other post stating that when they call the representative told them there were notes on the account which and then being placed on hold by that representative. In a way, I hope the same is true for me. Only if the notes says treat with respect and honesty. Mike G.