The worst - Last week I asked for a credit line increase over the telephone. I got the increase. OK, it was laughable but then we all know Cap One. But what irritated me was... I was assured that no hard inquiry would be made. Credit expert revealed a hard and soft inquiry. I disputed of course and in 3 weeks, I will know whether it gets verified or not. I made a series of calls to Cap One customer service. Here is what happened: #1 I got agreement for Cap One to dispute the inquiry and get it off the report. Right up until the phone went dead as the dispute was supposedly being done. #2 I requested to speak to the same person who dropped the call. The rep said that she didn't know who he was. I requested to speak to the Customer Service group. The rep lied for 5 minutes. She said she could not connect me. She did in the end when I demanded to speak to a supervisor. When I got through, I found out the first jerk had not done the dispute. At this point I am speaking to the 3rd Cap One rep. She volunteers to do the work and says wait just a moment Mr. Jim while I finish up. She came back on the phone with a 4th person(supervisor). She took 5 minutes to tell me that the 3rd person had not done the dispute. Then tried to talk me out of the dispute. I got her name and then ordered her to do the dispute. She agreed. However, I am sure that she did not do as agreed. Also, this idiot of a supervisor raised the possibility that all 3 CRA's may have been given a hard inquiry! Cap One must hire from the same pool of available misfits as Experian. Then put them through a course on how to be obstructionist with customers. Oh well it is just an inquiry. I did get an increase. In August, I will see if EQ and TU have a Cap One credit inquiry.