Cap One PFB - Mr. Cooke

Discussion in 'Credit Talk' started by Hal, Nov 16, 2001.

  1. Hal

    Hal Well-Known Member

    I received my November statement on the 10th, requesting payment by November 4th - I paid online and noticed I had been charged a $25.00 L/C and $25.00 O/L fee - one email, one phone call and they are gone thanks to Mr. Cooke!
  2. cherie

    cherie Well-Known Member

    What's the direct email to Mr. Cooke?. I was late last month in paying CAP ONE and it REALLY was due to a accident our daughter had maybe if I explain he will drop the late charge.
  3. Hal

    Hal Well-Known Member

    I used Planetfeedback to send him email - it goes to their executive offices, he will call you back and/or email you.
  4. amaineman

    amaineman Well-Known Member

    I called direct to customer service for a few lates due to an accident with injuries.

    One card had two sets of fees twice for a total of $116, The other two cards had one late each. Customer service took care of it as a courtesy with no problem.

    I dealt with all three accounts at one time. It helps if you have had no lates in the last year. I also dealt with customer service from three other companies with no problem.

Share This Page