Cap1 story

Discussion in 'Credit Talk' started by kaliban, Apr 24, 2001.

  1. kaliban

    kaliban Well-Known Member

    For those who care about such things, here's a semi-interesting corporate story about capone.

    There are a few tidbits that I thought interesting such as...

    In 1998 it implemented an information-based calling system that identifies incoming callers before the first ring, predicts why they're calling, and then routes the call to the proper automated message or service representative, who's ready to cross-sell a targeted financial services product

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