I wrote Capital One regarding some lates on my profile as well as an overlimit charge I recently received as I did not realize that the payment protection insurance was being posted to my account at the same time I made a charge. My account has a relatively low limit so it was easy to go overlimit with these two charges posting at the same time. To be honest, I did not expect the overlimit fee to be credited, I was more interested in the lates being removed. Much to my pleasant suprise the overlimit fee, the finance charge for the fee and the lates were all eliminated. I can't say enough for Capital One, I know that there are both negative and positive posts regarding this company here; but I for one am very pleased. I am going to write a follow up letter on Planet Feedback to compliment them on their service.
Hal, I have had nothing but good experiences with Cap One. In October, I got the $49/$300 card. In 3 months it was $500. Just this month, I got the APR down to 15.9 from 19.8, and another $300. SO within 6 months, I have almost $1000, and a pretty decent subprime APR. Mr. Cook even sent me a letter to confirm the APR rate that we talked about. A very professional company.
