shafting disabled people. I would not believe that a bank would stoop this low, but then again we are talking about CCB. This woman used there pay by phone method to make a payment. She called it in 2 days before the due date. The day was a tuesday. When she gets her statement this month guess what, there is a $27 dollar LATE FEE. When she calls to question the error the wonderful Customer Service Department at CCB tells her that she did not call in the payment until that friday evening. She procedes to tell them that the payment cleared her bank on that Friday. So Now this disabled person sends a copy of her statement to CCB showing that the payment cleared on the day they said it was called in. Then she gets a letter saying that after further investigation the FEE will not be remove because their records show it was late and as per the agreement it was late. Please call if we can be of further assistance. This is how CCB operates, shafting the poor and disabled. This woman had never been late in over 2 years of doing business with CCB. So if anyone does business with CCB be prepared to get shafted sooner or later. All you young people getting started in life and looking to get a credit card, do not go with CCB, they will eventually shaft you and mess your credit up to the point that it will hurt you when you try to buy a car, or try to get a mortgage for your first house. This bunch of crooks at CCB have a reputation of illegal activity in the way they do business. TO GO WITH CCB IS A MISTAKE THAT COULD HAUNT YOU FOR ALOT OF YEARS. Just read the info about CCB on this board and you will see what I've been saying is true. This disabled woman is my mother and CCB took advantage of her because they know she is disabled and on a fixed income. So she trusted them and got burnt.