He called a few weeks ago to try and get the annual fee removed and they said no, so he said ok, well I guess I'll just close the account. The girl said, "I can't do that for you...you'll have to call another number to do that". My fiancee finally just gave up and didn't bother to call the other number. He gets a letter in the mail the other day telling him that his card has been cancelled as he requested. I'm really surprised they didn't try to keep by upping his limit or interest rate or something...has this ever happened to anyone else?