http://www.credit-and-collections.com/articles.html this has several 'tips and tactics' for collection agents http://www.edebtnetwork.com/clib/help/index.asp?help_id=94 an 'ebay' for buying debt - you can sign up for a user free.Just make up your 'agency' name. follow the links on both sites and get a wonderful insight into the f*&@ed up mind of the sleazy collection industry. Some of the stuff reminds me of 'their' version of this board. enjoy!!!