I was approved for a citigold card with a 9,000 cl. I called today to get it changed over to a Platinum select card. The rep told me that she could change over the card but she couldn't give me the 0% APR BT rate. She said that I needed a direct solicitation for that offer. HAs anyone here ever been successful in getting that 0% APR when converting a gold card to Platinum? Thanks, Phyllis
I used to work for a credit card company (FirstUSA). A Supervisor should be able to implement a 0% rate on the card. Granted, they'll have to do it manually whereas the rep can do it if you have a product code from an ad. I'd call back and ask a supervisor (Nicely) if they can implement it for you. When I worked at FUSA we were able to. In fact, I was the person responsible in our dept for changing the rates GT
Well I called Citi and asked for a supervisor as my APR and BT rate is 12.99. He said he could only lower it to 6.99 for 6 months. I guess I will have to PFB them. Those are outrageous rates. Phyllis
Actually in our office there were 3 of us. All we did were the manual reductions (Rates that should have dropped but didn't). Marketing dept. is responsible for raising rates, and yes - there's no way we can keep up with them :/ GT
