Citibank Card Holders

Discussion in 'Credit Talk' started by Reshod, Mar 28, 2001.

  1. Reshod

    Reshod Well-Known Member

    Has anyone noticed a charge of their Citibank account from a DirectAlert Membership for $69.95? It just appeared this morning. I am going to call them ASAP and get the scoop!!

  2. Aux

    Aux Well-Known Member

    I got their mail.


    It's the Credit report and monitoring service. After trial period they will charge you $69.95 membership fee. I did call cancel as soon as I got their mail and got the cancellation number.

    I got their mail 2 weeks ago. When I upgraded my classic card to Platinum Select, CS offered me 3 trial options and DirectAlert is one of them but I refused it. Anyway, I guess the CS did something wrong and I got the mail from DirectAlert mentioned that I became their membership.

    You can call them (DirectAlert) to cancel at 1-800-375-0149

    Hope this helps.

  3. Reshod

    Reshod Well-Known Member

    Re: I got their mail.

    Thanks, will call them right now.

    And i never recieved any mail from them!
  4. Cadillac408

    Cadillac408 Well-Known Member

    Re: I got their mail.

    Citibank called me a couple of weeks ago to tell me that I have *automatically* been signed up for that Credit report monitoring stuff and that if I didn't want it, I had to call and cancel within 30 days for a full refund. Hello? Automatically signed me up? I don't think so! I told him very clearly that I didn't want this service and that I DID NOT want this added to my account, etc. I have not had any problems so far.
  5. marci

    marci Well-Known Member

    Isn't that illegal?

    I thought that was illegal, MP$40.

  6. Cadillac408

    Cadillac408 Well-Known Member

    Re: Isn't that illegal?

    You would think so? I couldn't believe it. I can't wait for Privacy Manager to kick in. I could of declined their call.........but then again.....maybe it was good that I aswered their call to tell them NO becuase if they would of just signed me up for that w/o my consent, I would of been so HOT!

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