One of my Platinum Select accounts was at prime +1.9%. I got the letter last week announcing it would be raised to prime +5.99%. I called retention and they were terribly rude and unhelpful. I sent a letter off through PlanetFeedback and just got off the phone with someone from Citibank. They told me they cannot keep me at prime +1.9% but are willing to do prime +2.9% instead. I agreed, but I will probably use the account less now. I would advise anyone else who got the rate hike notice to contact Citibank through PlanetFeedback. BTW: She let it slip to me that Citi employees get a prime +1% rate on their own cards...
Re: Re: Citibank compromised on rat oopsa - correction they (retention) told me to call back after my statement closes (Sept 12) and that they would see if they could bring it back to what it was - the rep seemed confident that it wuoldn't be a problem - BUT - it hasn't happened yet. i'll update after Sept 12.
Re: Re: Re: Citibank compromised on rat I guess I am one of the lucky ones. No rate increase as of right now. I did get an unrequested CL increase though.
Re: Re: Re: Citibank compromised on rat The woman who called me said they were eliminating the prime +1.9 tier. If you aren't there, you shouldn't have received a notice (or so she said).
Re: Re: Re: Re: Citibank compromised on rat "IF" they are fazing out PRIME + 1.90% and going with PRIME + 2.90%...I'LL TAKE THAT SINCE I HAVE PRIME + 3.90% BUT I HAVE PRIME + 0.90 BT RATE...
