You wrote: WHEN AM I GOING TO GET THE PAPERWORK FOR THE 0.00% BALANCE TRANSFER FOR 9 MONTHS FOR MY PLATINUM SELECT? Citibank: We apologize, however, this account does not have any balance transfer offers available. If you have further questions, please call our Customer Care Center. They can be reached 24 hours a day at 1-800-950-5114. From outside the United States, please call collect at 1-605-335-2222. Thank you for using our website. I guess I will use it for----------------->SOCK DRAWER AFTER ALL THE BDD WORK I DID...OH WELL ALREADY PAID FEBRUARY'S BILL...(on-line bill pay FINALLY let me in)...PAID-IN-FULL.
CITIBANK:Since no balance transfer is available, I have paid my bill IN FULL and placed the card safely in the sock drawer till 08/31/03...
They told me that same crap too. Don't believe it! Call and ask to speak to retention. Tell them that implicit in Citi's advertising for the card is the option to BT. I did this and got a BT rate of 4.9% for the life of the card.
George, They mailed me BT offer for both of my Citibank Cards. One is 4.9% BT for Sony Cards and the other one is 6.9% BT for Dividend Cards until paid in full. Ron.
THIS IS THE EXACT RESPONSE I SENT... Since no balance transfer is available, I have paid my bill IN FULL and placed the card safely in the sock drawer till 08/31/03... I GUESS I DREAMED THAT AD IN THE NEWSPAPER, 0.00% FOR 9 MONTHS, OH WELL.
George, you need to be a little less sarcastic, and a little more assertive in your writing style, to get what you want. No need to complain to us, if above is what your wrote to citibank then I don't blame them for not giving you the BT rate.. The customer service department doesn't get a cookie for letting you speak with "R".
EXCUSE ME........... If you don't keep people informed about what COULD happen to them, they won't know what to expect!!! I have called RETENTION before on cards..."I am concidering closing my account because the terms are no longer good enough"........."OK IT'S CLOSED"..."BYE"....CLICK....DIAL TONE!!!
When I asked to speak to retention, I was told my account did not "Qualify" to be transferred to retention.
PFB works with citi just like everywhere else, their executive team members will contact you. Btw, if you ASK for a BT , they will pull a hardon.. Hell i've had them pull a hardon when I accepted their online BT's that were offered to me..
THEY RESPONDED VERY FAST...BUT IT SAYS NOTHING!!! You wrote: Since no balance transfer is available, I have paid my bill IN FULL and placed the card safely in the sock drawer till 08/31/03... I GUESS I DREAMED THAT AD IN THE NEWSPAPER, 0.00% FOR 9 MONTHS, OH WELL. Citibank: We apologize for the problems you have encountered. We strive to be the best in the business and feedback like yours helps us to improve our service. We will make every effort to serve your future needs in a manner more consistent with your expectations and our standards. Thank you for using our website.
Did you respond through citi's website or PFB? The good thing about PFB is that it reaches their executive offices, and is usually handled better. Who knows who got your comments on the website? probably some online liaison who could get away with sending you that "thanks, we'll try better next time"
This NO BT happened to me a few months back on my Sony plat. Select. I wrote a letter via PFP, got a call in 5 days, and approval for 0% thru 12/02. Try it!
tommyy, Citibank offer me Sony card 4.9% BT, no fee until paid off and Dividend Card 6.9% BT no fee until paid off. AT&T Universal Card offer 5.9% BT convenience checks, no fee until paid off. Discover Card,Private Issue sent me 3.9% BT offer convenience checks, no fee. Ron.
Quote: AMEX BLUE GOT "DISCOVERED" (SOCK DRAWER) MY TARGET CARD HAS A BETTER INTEREST RATE QUANTUM & CITIBANK GOT "DISCOVERED" (SOCK DRAWER) Are there ANY cards that you like George?
