I have been trying to work with Chase about the removal of an erronious 30 day late that got posted to my report. Every CSR and supervisor that I have spoken to agrees that the 30 day late should not be on my reports. Throughout all of the phone calls, my file was transferred to payments and problems resolutions department to straighten out. On Jun 11, Chase sent me a letter stating that the 30 day late notations would be removed within 4-6 weeks. Then 2 days later, I get another letter stating that the 30 day late notation would not be removed. I spoke with a supervisor and he stated that somehow my file got reviewed twice, and the second person that reviewed it decided that it would not be removed. A couple of questions. 1 - Is the original letter stating that the thirty date late notations would be removed considered a contract, subject to enforcement through the courts. 2 - If not, what would be a good way to approach this? The 30 day late notation was the result of a transferred account where everything was moved to a new card, except for 102.24 (Chase computer error). I was told by CS (I have names and employee numbers) not to pay the statements for April and May in the amount of 102.24 as it would be transferred to the new account. I have since paid the $102 to try and prevent the account from showing 60 days late until this is straightened out, but they moved the $102 over to the new account, and left the old account still showing $102 owed. _________________
