The third party company that solicits people to subscribe to Equifax credit monitoring appears to have been compromised. I was a longtime customer of the company until earlier this year. i recently noticed a charge on my credit card for Equifax. Knowing I had canceled their service i immediately called to find out what was going on. I was advised that someone had obtained my credit card number and obtained credit information on three different occasions. I was advised the credit information was not mine but someone else, but my credit card and old Equifax account was used to obtain it. The company agreed to refund my 3 charges of $14.99 but would not tell me who used my card. They stated I needed a police report and they would provide me or the investigator with the information. So after cancelling my Card and placing a credit alert at all three bureau's I obtained a police report. I notified the company that I had the report and requested an address to send it to. It was at that time I was informed they needed a subpoena to release the information. I was floored. I ask the supervisor I was speaking with, â??you are telling me that I need a subpoena to get the name and information for the criminal who stole my credit card number and used my closed Equifax account to steal credit information on someone else?" Her reply was yes. I couldn't believe it. A company who boast how they protect you from criminal activity and yet they are protecting a criminal over a true victim. Of course thatâ??s when I was informed by the supervisor that they were not Equifax but a third party company who did the sales. After getting nowhere and becoming more frustrated I hung up and am getting the subpoena they need. On a side note, as I was bitching about the experience a co-worker informed me that he also had a charge from Equifax which was not authorized and is also pursuing the issue. During my two day conversation with the company I learned that I am not the only one. Evidently, according to them this has happened to many, many people. And of course they are all required to jump through the hoops to protect themselves. It's bad enough that one must go through the hassle of cancelling credit cards, putting alerts on your credit and spending extra time ensuring you donâ??t lose everything you have, to have the very company who is bragging how they protect you from criminals subject you to more hassle is ridiculous. By the way I found it funny that when I ask them what they were going to do to ensure my credit was safe and no further damage could occur, they offered to sell me a credit monitoring package. (At full Price
Wow- you're really getting the old runaround on this. Thanks for letting the community know about what you've gone through, and I certainly hope you get it all worked out in the end. Good luck!
