See page 6 - using foreign labor for converting lengthy disputes into 2-digit codes http://www.naca.net/BennettFCRATestimony.pdf
Rina, Excellent link! The use of foreign laborers does bother me, but, heck, that's the trend any more with mega-buck conglomerates! What bothers me just as much from the testimony is that the CRA's don't do the investigating they're supposed to do. No wonder we have to adopt the litigious mindset as described by PsychDoc in another thread here on Creditnet (see http://consumers.creditnet.com/stra...hp?threadid=34965&highlight=litigious+mindset ). IMHO, this document is a must-read for all Creditnetters. Just my 2¢, John P.S.: Doc, I'm giving that thread a bump, because it deserves it.
Re: Re: CRA dispute testimony Yes, I'm well aware that foreign BPO is the order of the day, but when they have to handle financial transactions that are governed by laws they're unfamiliar with, it can become alarming. How would you prove negligence on their part?
Re: Re: CRA dispute testimony What privacy laws protect us when our personal data is off shore?? How would we even deal with an identity theft issue where the actual theft occurred in a third-world country?
