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Discussion in 'Credit Talk' started by debs43, May 16, 2012.
for using the service?
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If you signed up for the free trial and then never canceled, they can probably charge you even if you never used the service. This is how companies like this make money. They hope that people don't cancel their free trials, and then the company makes it as inconvenient as possible to try and cancel. In the meantime, they try to collect as much money as possible.
Call them back and cancel right away. I would also try begging to see if they will give you a refund too...no guarantees though.
I have experienced the same thing with truecredit.com. I forgot to cancel their service after the free trail period. I notice after a few months and they did refund me one the monthly recharges that just hit my bank account when I called to cancel. Good Luck! Heather with BoostMyScore.NET
The thing that sets this apart from the standard "I tried, but didn't like it" cancellation, is that you were never able to try the service.
You may be able to argue that if technical considerations precluded you from TRYING the service, you never actually even received the free trial, let lone the paid membership.
I would personally write as high up as you can to see if you can get some movement from the top of the service.
Of course, the standard, I'm not an attorney, and I don't play one on TV; and since we're talking about a UK web site, that's even an entirely different ball game than I've ever played in.