and they would take care of it. Today Ma gets a letter stating they can't remove it because the computer won't let them, so she will have to pay for it. Don't you just love this bunch of CROOKS. And who is MERYL BEARD this must be ROCCO's SWEETHEART. This Bank is without a doubt the worst sub-prime bank on the planet. Their Customer Service Department is a joke. Everytime you talk to one of them it's like talking to an idiot that has no idea what in the hell is going on. Anybody that does business with them is going to get burned, I just wish I had known about them before Ma got burned. Oh well you live and learn. Anybody thinking about doing business with this bunch of CROOKS DO NOT, I REPEAT DO NOT, THEY WILL DESTROY YOUR CREDIT EVEN WORSE THAN IT IS NOW. ARE YOU OUT THERE JOSEPH, THIS IS FOR YOU TO. THESE PEOPLE HAVE NO MORALS AT ALL. THEIR FIRST CLASS RIP-OFF ARTIST PRETENDING TO BE A BANK.