Hi, I am having a problem with Cross Country Bank that I think many others have had also and I would like to know what to do about it. I charged one item for $31, received no statements, and finally went on line and found my balance was over $100.....still not statements. I finally (after a half hour wait on a long distance call) talked to a "manager" and protested be charged so much over $31 and getting no statements, as I would have cancelled immediately had I known how much "fees" they were adding on. Finally I said, look, how much should I send to close this account and be done with it? I want nothing more to do with your bank. She said that $31 plus interest bring it to $34 would close the account and stop the phone calls which by now were everyday. I mailed the check the next morning, they cashed it, and continue to send me increasing statements. I have called a dozen times, left messages for a supervisor to call me back, written letters about my having fufilled my obligation and asking them to straighten this out and stop bothering me. I sent 2 registered letters asking them to stop calling and bothering me....and stop emailing me at work. Nothing happens, there have been 33 calls since the registered letter. I believe this bank is the scum of the industry and I am sick of it. If anyone has a suggestion about what I should do next I would really appreciate it! Thanks, Jim I would be happy to join a class action suit if anyone know where I might inquire! Thanks
RE: Cross Country Bank practic Jim, use the address info, I have below. I used it and received a telephone call from a corporate officer within 2 days of them receiving my letter. (I mailed it return receipt)I wish you luck! Cross Country Bank ATTN: Mr. Rocco Abessinio â?? CEO/President 800 Delaware Ave. Wilmington, DE 19801-1322
RE: Cross Country Bank practic TYPE IN CROSS COUNTRY BANK SUCKS.IT SHOULD TAKE YOU TO A HELPFUL WEBSITE,FULL OF CLASS ACTION SUITS.
RE: Cross Country Bank practic Just a bit of inside information for everyone. If your account is delinquent and in the creditors' collections department, it will not matter what phone number you call, your call will be dealt with by a collector. In most cases when you ask for a supervisor in a collections department you are speaking with a seasoned collector, if you even reach a supervisor. A common practice is to have your call transferred to another member of the workgroup that is not likely a supervisor but merely another collector.
RE: Cross Country Bank practic Go to this site: http://www.jerrydj.com/CCB/ccb.html I think you'll find a lot of interesting information about CCB there. Alex www.Creditinsiders.com