"We are responding to your request to add account information to the credit report. Experian stores information from credit grantors and public records and supplies this information to other creditors. Credit grantors report their accounts to us on a scheduled basis so the reports contain up-to-date information. Consumer-added information never gets updated so credit grantors put little value on it. Therefore, we will not add the information. You may want to include the additional account on future credit applications." I called them after receiving their reponse and was again told that they will not contact Dell to verify, therefore it will not included. Dell has not responded to my request yet. Has anyone else had better luck?