Direct Merchants Bank,

Discussion in 'Credit Talk' started by Mary, Apr 28, 2000.

  1. Mary

    Mary Guest

    If you are having problems with a Direct Merchants Bank issued credit card, here are the addresses to write to file a complaint and get action:

    Federal Reserve System
    The Board of Governors handles consumer complaints about state-chartered banks and trust companies which are members of the Federal Reserve System.

    Board of Governors of the Federal Reserve System
    Division of Consumer and Community Affairs
    20th & C Street, NW
    Washington, DC 20551
    202-452-2412 (complaints only)
    202-452-3204 (public affairs)
    TDD: 202-452-3544

    Federal Deposit Insurance Corporation (FDIC)
    Compliance and Consumer Affairs Division
    Federal Deposit Insurance Corporation
    550 17th St., NW
    Washington, DC 20429
    Toll free: 1-800-934-3342
    TDD: 1-800-925-4618
    Web site:

    FDIC handles questions about deposit insurance coverage and complaints about FDIC-insured state banks which are not members of the Federal Reserve System.

    You can reach one of the Office of the Comptroller of the Currency's customer assistance specialists by:

    Telephoning 1-800-613-6743, toll-free (business days 9:00 a.m. to 3:30 p.m. CST);
    E-mailing - E-mail to;
    Fax - Faxing to - 1-713-336-4301 or;
    Sending mail to -
    Customer Assistance Group
    1301 McKinney Street
    Suite 3710
    Houston, TX 77010

    Submit this complaint by fax at 405.521.6740, by voice phone at 405.521.3653 or by mail to:
    Oklahoma Department of Consumer Credit
    4545 North Lincoln Blvd., Suite 104
    Oklahoma City, OK 73105

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