Yesterday, she tried to make a purchase with it, and her card was declined. As soon as she got home, she called customer service, and they told her the account had been closed. She had never used her card before and had a zero balance. They had no explanation as to why the account was closed, so they told her it must have been a mistake on their part. They also told her that a reimbursement for her $99 deposit had already been mailed. Despite all this, they said they would get it corrected and would notify her in 48 hours. I'm curious as to whether or not they will make good on this promise. I'm not sure how they operate, but I've told my daughter to be very wary of them. Are such mistakes common with them? We are in the process of repairing and rebuilding her damaged credit, and we're afraid of taking any chances.