In June of 2004, all of our credit union accounts ( Mortgage, Equity Loan and personal note) started reporting incorrectly. They only report to Trans Union. All of the accounts doubled, with the double showing as an revolving/overdraft account. Now we refied last year so it suddenly appeared as if we had a $163k overdraft/revolving account, a $18k revolving /overdraft account, as well as our regular accounts. We had also, in 2001, had a single 30 day late with the credit union. It moved up to appear in 2003. The score took a dive of over 50 points with all of these mistakes. We immediately called up the loan supervisor and told her what was going on, she apologized and said she would get it fixed... but she had to pull a hard inquiry to do it. We gave her the permission. That was another 2 points lost. So, here we are, Sept 22. The accounts still are not fixed.. oh, half of them would disapear for a while and the 30 day late was moved back to 2001,, but when a new month rolled around, the score would take another hit ( 2 weeks ago another 15 points gone) and the accounts would show back up again. Last month, our REAL mortgage and equity loan and note vanished completely. Leaving the nearly maxed out , fake, revolving/overdraft accounts totally nearly $200k. Loan super says she is still trying, but has to pull another inquiry.. we ok it, another 2 points gone. Today she says it is the fault of some sort of system that the "processor" has in place. She says that she can do nothing. She says that we have to rely on the "processor" to fix it. It has been 4 months. We have lost almost 70 points from this. Dh told her he understands her dilema, but it is still the responciblity of the Credit Union to make sure our info is accurate. He asked her, " If there was a malfunction with the payroll system at my work and I couldnt make my payments for 4 months would you be understanding and patient? The malfunction of the processor doesnt remove YOUR responciblity." She had no reply. We dont want to go to postal on them since they do hold the mortgage on our home. But we have had one 30 day late with them in 12 years worth of payment history and this is just nuts. What FCRA's are they in violation of, if any.. and what should we do? We dont want these accounts deleted. Without them, we only have a student loan and one little puny cap one card. All we want is for the fake ones to go away, and the real ones to report correctly. That seems to be impossible to get.
You need to start backing up your conversations with letters, CRRR, summarizing what you are finding wrong, and what they say they will do. If what they do fails to fix the problems, when you next talk to them, include in your memorialization letter for that conversation the details of what they said they would do, and what is still wrong, so it is clear in writing that they are aware of the continuing problem. When they say they will fix it in some manner, demand a letter from them at that point documenting what they intend to do. If they don't want to bother, bring up your demand with the next higher management. Their claim to need to pull a hard is BS. They are dealing with their reporting of their tradelines, and they can pull a soft if they choose to. In fact they can have the CRA recode the inquiry as a soft, just by telling them to. Document each progressive error in your credit file, along with the continued degradation of your scores. If the level at which you are dealing with them is not resolving the matter, you also need to proceed up the chain of command. The branch manager where your account was opened needs to be aware of the situation too. If it still remains uncorrected, you will be talking to the president or other upper management too. Make it very visible, since you may need to twist their arm later to do the right thing and completely correct all errors. Don't let them pass the buck to their "processor", tell them they are liable for their processor's errors. Also get the name of the processor, since you may need to put regulatory and legal pressure on both.
